Terms of service
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 — ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given consent to allow any minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). It is your responsibility to determine whether accessing this site and purchasing our products are legal where you are. You access this site and purchase our products at your own risk.
You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 — GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 — ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions. Any reliance on the material on this site is at your own risk.
We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 — MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 — PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website and may have limited quantities. We reserve the right to limit the sales of our products or Services to any person, geographic region or jurisdiction on a case-by-case basis.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. We do not warrant that the quality of any products, services, or other material purchased or obtained by you will meet your expectations.
SECTION 6 — ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store, including your email address and credit card information, so that we can complete your transactions and contact you as needed.
SECTION 7 — OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion. We may also, in the future, offer new services and/or features through the website. Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 — THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices before you engage in any transaction. Complaints or questions regarding third-party products should be directed to the third-party.
SECTION 9 — USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you send creative ideas, suggestions, proposals, or other materials (collectively, "comments"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are under no obligation to maintain any comments in confidence, pay compensation for any comments, or respond to any comments.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, or other personal or proprietary right. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 — PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 11 — ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice.
SECTION 12 — PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.
SECTION 13 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are provided "as is" and "as available" for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall iHeartCustoms, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 — INDEMNIFICATION
You agree to indemnify, defend and hold harmless iHeartCustoms and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 — SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 — TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice.
SECTION 17 — ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us. Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 — GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Florida, United States.
SECTION 19 — CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 — ARTWORK POLICY & FILE OWNERSHIP
At iHeartCustoms, all artwork services — including formatting, recreation, cleanup, vectorization, or revisions — are performed exclusively for use within our internal production process. These services ensure all files meet the specifications required for our equipment, workflow, and print standards.
Any edits, rebuilds, or design modifications performed on customer-submitted files remain the property of iHeartCustoms and are not considered transferable assets. Editable, print-ready, vector, or layered working files are not included in any standard order or service unless otherwise stated in writing.
Commercial Use Licensing: If you require editable or exportable files for use outside of iHeartCustoms (including resale, external production, or digital redistribution), a Commercial Use License must be quoted, purchased, and invoiced separately.
All adjustments made to customer files by iHeartCustoms are for internal production purposes only. These modifications are not intended for resale, redistribution, or external printing unless covered under a Commercial Use License. By submitting artwork or requesting any design or formatting service, you acknowledge and agree to this policy.
SECTION 21 — RETURNS & REFUNDS
Due to the custom nature of our products, all sales are final once production has started. We do not offer returns, refunds, or exchanges for custom printed products unless an error was made on our part or the product is defective.
Any approved refund or replacement requests must be submitted within seven (7) calendar days of receiving your order, with photo evidence provided. Please review your order carefully before submitting.
SECTION 22 — PRODUCTION TIME & DELIVERY
All production timelines provided are estimates and may vary based on order volume, file quality, and material availability. iHeartCustoms is not responsible for delays caused by shipping carriers, customer file issues, or unforeseen circumstances. Rush orders may be subject to additional fees.
SECTION 23 — CUSTOMER FILE RESPONSIBILITY
Customers are solely responsible for ensuring that submitted files meet our required file specifications. Files that do not meet these standards may require additional design work or adjustments, which may be subject to additional fees. iHeartCustoms is not responsible for print quality issues caused by poor file quality provided by the customer.
SECTION 24 — COLOR VARIATIONS
Due to differences in monitor settings, file types, print methods, and material properties, printed colors may vary from what is displayed on screen. While we make every effort to ensure color accuracy, exact color reproduction cannot be guaranteed.
SECTION 25 — FORCE MAJEURE
iHeartCustoms shall not be held liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, labor disputes, pandemics, shipping interruptions, or power failures.
SECTION 26 — COLOR-SENSITIVE ARTWORK
Gang sheet pricing is based on multiple designs sharing the same production profile. Artwork requiring prior-order matching, custom color adjustments, or color-specific profiling should be submitted on its own dedicated gang sheet.
When color-sensitive artwork is combined with unrelated designs on a shared gang sheet, color variation may occur as production profiles are applied across the entire print run.
iHeartCustoms is not responsible for color variation when artwork is combined with other designs on a shared gang sheet.
For best consistency, color-sensitive projects should be submitted separately from other artwork and produced under a dedicated production profile. Digital printing reproduces artwork using calibrated production profiles. While we strive for consistent results, exact color reproduction cannot be guaranteed due to artwork, substrate, garment, environmental, and production variables.
SECTION 27 — READY-TO-PRINT VS GANG SHEET BUILDER
Ready-to-Print Gang Sheet products require completed, print-ready artwork submitted by the customer. These products do not include gang sheet building, design services, image placement, sizing adjustments, or layout assistance unless purchased separately.
Customers requiring gang sheet layout, image placement, or design assistance should use our Gang Sheet Builder product or purchase design services as a separate add-on. Orders submitted through Ready-to-Print products that require layout corrections or redesign may be subject to additional fees and production delays.
SECTION 28 — CUSTOMER PROOF APPROVAL & RESPONSIBILITY
Customer approval of proofs, mockups, artwork, quantities, spelling, dimensions, and layouts constitutes authorization to proceed with production. By approving a proof or submitting files for production, the customer confirms that all spelling, sizing, quantities, colors, and design elements have been reviewed and are correct.
iHeartCustoms is not responsible for errors contained in customer-approved proofs, including but not limited to: misspellings, incorrect sizing, wrong quantities, layout errors, or color selections approved by the customer.
Production begins upon customer approval. Orders cannot be modified or cancelled after production has started.
SECTION 29 — ORDER INSPECTION & ACCEPTANCE
Customers are responsible for inspecting all custom products immediately upon receipt or pickup. Any concerns regarding manufacturing defects, missing components, shipping damage, or production errors must be reported to iHeartCustoms within seven (7) calendar days of delivery or pickup.
Failure to report issues within the seven (7) day inspection period constitutes acceptance of the order as delivered. iHeartCustoms is not responsible for claims, defects, or concerns reported after the inspection period has expired.
This policy applies to all custom products including but not limited to: DTF transfers, UV DTF transfers, custom apparel, tents, banners, retractable displays, backdrops, table covers, flags, signage, and all large-format graphics.
Note: This inspection period applies to manufacturing defects, missing components, shipping damage, and production errors present at the time of delivery or pickup. It does not constitute a product warranty or guarantee against future wear, misuse, environmental exposure, improper installation, improper storage, accidents, normal wear and tear, or conditions beyond iHeartCustoms' control.
SECTION 30 — EVENT & CONVENTION DEADLINE ORDERS
iHeartCustoms supports convention, trade show, event, and deadline-driven production orders. To protect your event deadline, customers are responsible for timely file submission, proof approvals, and payment.
Customer delays — including late file submission, delayed proof approval, artwork revisions, or outstanding balances — may impact production timelines and event delivery.
iHeartCustoms is not responsible for missed event deadlines caused by customer delays, incomplete files, change requests made after production has started, or circumstances beyond our control.
Rush production options are available and subject to applicable rush fees. Rush service does not guarantee delivery if customer files or approvals are not received by the required cutoff.
SECTION 31 — LOCAL PICKUP & AFTER-HOURS PICKUP
Orders placed in our after-hours pickup area at the customer's request become the customer's responsibility upon placement.
iHeartCustoms is not responsible for loss, theft, weather damage, or environmental exposure occurring after an order has been placed in the after-hours pickup location.
Customers utilizing after-hours pickup acknowledge that orders are retrieved at their own risk once placed in the designated pickup area.
SECTION 32 — STORAGE & ABANDONED ORDERS
Completed orders must be picked up or arrangements made for delivery within thirty (30) calendar days of completion notification.
Orders not collected within thirty (30) days may be discarded, donated, or otherwise disposed of at iHeartCustoms' discretion without further notice or liability. iHeartCustoms reserves the right to assess reasonable storage fees for orders not collected within the stated pickup period.
Customers will be notified of order completion via the contact information provided at the time of order. It is the customer's responsibility to ensure contact information is current and accurate.
SECTION 33 — COMPLIANCE, FABRICATION & INSTALLATION
Customers are solely responsible for ensuring that submitted artwork, signage, messaging, dimensions, measurements, accessibility requirements, building requirements, permitting requirements, regulatory requirements, and compliance specifications meet all applicable local, state, federal, industry, landlord, venue, hotel, HOA, and ADA requirements.
iHeartCustoms produces products based on customer-supplied artwork, measurements, specifications, and information. iHeartCustoms does not provide legal, regulatory, engineering, architectural, accessibility, permitting, code-compliance, site-survey, or inspection services.
Any fabrication, installation, delivery, permitting, electrical work, structural work, or related services performed by third-party vendors, subcontractors, or installers are independent services.
iHeartCustoms is not responsible for compliance-related issues, permitting issues, installation issues, site conditions, measurement errors, or project delays arising from customer-supplied information, third-party vendors, or external project requirements.
SECTION 34 — INTELLECTUAL PROPERTY & CUSTOMER CONTENT
Customers are solely responsible for ensuring they have all necessary rights, permissions, licenses, approvals, and authorizations for any artwork, logos, trademarks, copyrighted materials, images, designs, text, branding, or content submitted to iHeartCustoms.
By submitting artwork or placing an order, the customer represents and warrants that they own the submitted content or have obtained all necessary permissions, licenses, and rights required for production and intended use.
Customers are responsible for obtaining any required permissions, approvals, releases, licenses, or authorizations relating to names, likenesses, photographs, logos, trademarks, copyrighted works, venue branding, sponsor branding, celebrity likenesses, or other protected content.
iHeartCustoms does not verify ownership, licensing, trademark registration status, copyright status, or legal authorization of customer-supplied content and is not responsible for determining whether submitted materials infringe upon the rights of any third party.
Customers agree to indemnify, defend, and hold harmless iHeartCustoms from any claims, damages, liabilities, costs, expenses, or legal actions arising from customer-supplied artwork, content, trademarks, copyrights, or other intellectual property. iHeartCustoms reserves the right to refuse, cancel, or request additional authorization for any order that, in our sole judgment, may infringe upon the intellectual property rights, trademarks, copyrights, publicity rights, or other legal rights of a third party.
SECTION 35 — ARTWORK SCALING, RESIZING & ASPECT RATIOS
Customers are responsible for submitting artwork in the correct dimensions, proportions, and aspect ratio for their intended application. When customer artwork is resized to fit a requested print size, product template, banner size, display, sign, garment placement, or other production specification, artwork may be enlarged, reduced, cropped, padded, or otherwise adjusted to fit the requested dimensions.
iHeartCustoms is not responsible for distortion, pixelation, stretching, compression, cropping, quality loss, aspect ratio issues, or design appearance resulting from customer-supplied artwork, requested sizing changes, or customer-approved proofs.
SECTION 36 — RENDERINGS, MOCKUPS & CONCEPTS
Concept renderings, mockups, AI-generated visuals, design proofs, and visual references are provided for visualization and approval purposes only. Renderings and mockups may not represent exact fabrication methods, lighting characteristics, material textures, dimensions, installation conditions, substrate appearance, or final product appearance.
Approval of a rendering, mockup, or concept does not guarantee an exact reproduction of the visual. Final products are produced based on submitted artwork files, specifications, and production capabilities at the time of order.
iHeartCustoms is not responsible for differences between approved renderings or mockups and final manufactured or printed products resulting from fabrication methods, material properties, lighting conditions, installation variables, or production processes.
SECTION 37 — THIRD-PARTY VENDOR SERVICES
iHeartCustoms is not responsible for the performance, scheduling, workmanship, availability, or delays of third-party vendors, subcontractors, fabricators, installers, or shipping carriers used to fulfill products or services.
Certain products or services may be coordinated through approved third-party vendors. While iHeartCustoms manages the coordination of these services, production schedules, shipping schedules, installation timelines, and availability are subject to third-party vendor capacity and conditions beyond our direct control.
Customers will be informed when third-party vendors are involved in the fulfillment of their order. iHeartCustoms will make reasonable efforts to communicate delays or changes but cannot guarantee third-party performance or timelines.
SECTION 38 — HOTEL, CONVENTION & EVENT VENUE DELIVERY
Delivery to hotels, convention centers, event venues, trade show facilities, loading docks, bell services, front desks, event coordinators, or third-party representatives designated by the customer constitutes successful delivery by iHeartCustoms.
Customers coordinating hotel or venue deliveries are responsible for providing accurate delivery contacts, receiving hours, loading dock requirements, and venue-specific delivery instructions prior to dispatch.
iHeartCustoms is not responsible for orders lost, misrouted, or mishandled by hotel staff, venue personnel, or third-party representatives after delivery has been completed to the customer-designated location or representative.
SECTION 39 — DEPOSITS & SPECIAL ORDERS
Orders requiring custom fabrication, specialty materials, third-party vendor procurement, promotional products, branded merchandise, or large-format production may require a deposit prior to production.
Deposits are non-refundable once materials have been ordered, third-party vendors have been engaged, or production has commenced. Custom deposits may be applied toward materials, design, engineering, vendor procurement, project management, administrative costs, and production preparation.
Special orders — including but not limited to custom tents, trade show displays, cabinet signs, channel letters, branded promotional products, and large-format fabrication — are non-cancellable once production has begun. The deposit amount and payment schedule will be communicated at the time of quoting and must be confirmed in writing prior to production.
SECTION 40 — CUSTOMER MEASUREMENTS & SITE CONDITIONS
Customers are solely responsible for providing accurate measurements, dimensions, site conditions, and installation specifications for all products requiring custom sizing, installation, or site-specific production. iHeartCustoms produces products based on customer-supplied measurements and specifications. iHeartCustoms does not perform site surveys, field measurements, or installation assessments unless explicitly quoted and invoiced as a separate paid service.
iHeartCustoms is not responsible for fit, installation issues, sizing errors, or production issues resulting from inaccurate customer-supplied measurements or site conditions. Changes requested after production has started may result in additional fees or the need to reorder.
SECTION 41 — FILE RETENTION & REORDER ARTWORK
iHeartCustoms may retain customer-supplied artwork and order history as a convenience for reorder purposes; however, file retention is not guaranteed and should not be relied upon as a permanent storage service. Customers are encouraged to retain copies of all submitted artwork and production-ready files.
iHeartCustoms is not responsible for artwork loss resulting from system updates, hardware changes, software migration, storage limitations, or the passage of time between orders. File retrieval is not guaranteed and may be subject to a file recovery or setup fee.
SECTION 42 — AI-GENERATED CONTENT, RENDERINGS & MARKETING MATERIALS
iHeartCustoms may utilize AI-assisted tools, mockups, renderings, stock assets, conceptual imagery, simulations, and other creative technologies for marketing, educational, visualization, design, or promotional purposes.
AI-generated images, renderings, mockups, and concepts are intended for illustrative purposes only and may not represent actual products, installations, customers, events, environments, or final production outcomes.
Unless otherwise agreed in writing, iHeartCustoms may photograph, reference, describe, or display completed projects, products, artwork, logos, and production processes for portfolio, educational, promotional, social media, website, advertising, training, or marketing purposes.
Parody, commentary, educational, comparative, editorial, or satirical content published by iHeartCustoms represents opinion, analysis, industry discussion, or creative expression and should not be interpreted as endorsement, affiliation, sponsorship, or partnership unless expressly stated.
SECTION 43 — PHOTOGRAPHY, PORTFOLIO & MARKETING USE
Unless otherwise agreed in writing, iHeartCustoms may photograph, film, or otherwise document completed products, production processes, installations, event setups, and finished projects for portfolio, marketing, social media, educational, case study, or promotional purposes.
Customer logos, trademarks, and project references may be displayed solely for the purpose of identifying completed work and do not imply endorsement, sponsorship, affiliation, or partnership with iHeartCustoms unless expressly stated in writing.
Customers requiring confidentiality, NDA compliance, unreleased product protection, or restrictions on photography must notify iHeartCustoms in writing prior to production.
SECTION 44 — PRODUCT APPLICATION, CARE & MATERIAL LIMITATIONS
Customers are responsible for following all provided application instructions, care instructions, handling recommendations, and product usage guidelines. iHeartCustoms provides application and care recommendations based on manufacturer specifications, testing, and industry best practices. Recommended application settings are provided as a starting point only and may require adjustment based on equipment, garments, substrates, and environmental conditions.
iHeartCustoms is not responsible for application failures, adhesion issues, heat press marks, scorching, dye migration, color bleeding, ghosting, washing damage, drying damage, shrinkage, cracking, peeling, fading, staining, discoloration, or other issues resulting from customer application methods, equipment settings, garment selection, substrate selection, environmental conditions, laundering practices, storage conditions, misuse, abuse, or failure to follow care instructions.
Certain garments, fabrics, dyes, coatings, finishes, and substrates may be susceptible to dye migration, color bleeding, staining, discoloration, heat sensitivity, moisture sensitivity, or other material-related reactions beyond the control of iHeartCustoms.
Customers are responsible for performing their own testing and validation when applying transfers to unfamiliar garments, specialty fabrics, coated products, promotional products, hard goods, drinkware, or other non-standard substrates.
Custom drinkware, UV DTF products, decals, and decorated products should be used and maintained according to provided care instructions. Improper use, commercial dishwashing, excessive heat exposure, microwave use, chemical exposure, abrasive cleaning, or other misuse may result in product failure or damage.
iHeartCustoms does not provide warranties against normal wear and tear, improper application, improper care, misuse, environmental exposure, or material incompatibility.
SECTION 45 — CUSTOM PRODUCTS, RETURNS & REFUNDS
All products sold by iHeartCustoms are custom manufactured, printed, decorated, produced, or procured specifically for each order.
Due to the custom nature of our products, all sales are final. iHeartCustoms does not accept returns, exchanges, refunds, or cancellations for custom products once an order has been placed.
Exception: Exceptions may be made solely for verified manufacturing defects, production errors, or shipping damage reported within the applicable inspection period outlined in Section 29 of these Terms & Conditions.
SECTION 46 — ORDER CHANGES, REVISIONS & CANCELLATIONS
Orders enter production scheduling immediately after submission and may be nested, grouped, queued, prepared, processed, or scheduled alongside other customer orders.
Because custom production begins shortly after order placement, cancellations are not permitted once an order has been submitted.
Customers requesting revisions after order placement must contact iHeartCustoms immediately. While reasonable efforts may be made to accommodate revisions, changes are not guaranteed and may result in additional fees, production delays, or the need to place a new order. iHeartCustoms reserves the right to determine whether revisions can be accommodated based on the current stage of production.
SECTION 47 — COMMUNICATIONS & TEXT MESSAGING
By placing an order with iHeartCustoms, customers consent to receive order-related communications via telephone call, text message (SMS), email, or other contact methods provided at the time of order.
These communications may include order confirmations, proof approvals, production updates, pickup notifications, delivery coordination, payment requests, revision requests, customer service communications, and other information necessary to fulfill the order.
Customers are responsible for providing accurate contact information and ensuring they can receive communications regarding their order. Production delays resulting from failure to respond to proof approval or communication requests are the customer's responsibility.
SECTION 48 — STORE CREDITS & ACCOUNT ADJUSTMENTS
Any store credits, courtesy credits, account adjustments, goodwill accommodations, promotional credits, or discretionary resolutions issued by iHeartCustoms shall be provided as store credit for future purchases unless otherwise required by law. Store credits have no cash value, are non-transferable, and may not be redeemed for cash, refunds, or credit card reimbursement.
The issuance of a store credit, courtesy adjustment, replacement order, or goodwill accommodation does not constitute an admission of fault, liability, or responsibility by iHeartCustoms.
iHeartCustoms reserves the sole right to determine the form and amount of any discretionary credit, adjustment, replacement, or accommodation provided to a customer.
SECTION 49 — CUSTOMER-SUPPLIED GARMENTS
When customers supply their own garments, substrates, or materials for decoration, iHeartCustoms will make reasonable efforts to produce quality results based on the materials provided.
iHeartCustoms is not responsible for damage to customer-supplied garments resulting from manufacturing defects, dye instability, heat sensitivity, hidden flaws, prior laundering, fabric incompatibility, or material reactions beyond our control. Customers are strongly encouraged to test a sample garment prior to committing a full run of customer-supplied goods.
SECTION 50 — LIMITATION OF LIABILITY
To the fullest extent permitted by law, iHeartCustoms shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from any product, service, delay, missed deadline, or event outcome — including but not limited to lost profits, lost business opportunities, event expenses, travel expenses, hotel expenses, convention expenses, sponsorship costs, exhibit costs, or third-party claims.
In all circumstances, iHeartCustoms' maximum liability shall not exceed the amount paid by the customer for the specific product or service giving rise to the claim.
SECTION 51 — GOVERNING LAW, VENUE & DISPUTE RESOLUTION
Governing Law: These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of Florida without regard to conflict of law principles.
Venue: Any dispute, claim, or legal action arising from products, services, transactions, or agreements with iHeartCustoms shall be brought exclusively in the state or federal courts located in Orange County, Florida. Both parties consent to the personal jurisdiction of such courts.
Good-Faith Resolution: The parties agree to make a good-faith effort to resolve any dispute through direct communication prior to initiating formal legal action. iHeartCustoms will make reasonable efforts to address legitimate concerns promptly and professionally.
Attorney Fees: The prevailing party in any legal action arising from or relating to these Terms & Conditions shall be entitled to recover reasonable attorney's fees, court costs, and related expenses from the non-prevailing party to the extent permitted by applicable law.
CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at orders@iHeartCustoms.com or by phone at 407.808.9631.
7075 Kingspointe Pkwy Suite 17, Orlando FL 32819
Monday–Friday 10AM–5PM EST