Privacy policy
Privacy Policy
Effective Date: June 21, 2026
iHeartCustoms respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices available to you regarding your information.
Information We Collect
When you place an order, submit a form, request a quote, contact us, or interact with our website, we may collect information including:
• Name
• Email address
• Phone number
• Shipping and billing address
• Order details
• Artwork and files submitted for production
• Payment information (processed securely through third-party payment processors)
• Website usage and analytics information
How We Use Your Information
We may use your information to:
• Process and fulfill orders
• Provide customer service and technical support
• Communicate regarding proofs, revisions, production updates, shipping updates, and pickup notifications
• Respond to quote requests and inquiries
• Improve our products, services, and website experience
• Detect fraud, abuse, or unauthorized activity
• Comply with legal obligations
Text Messages & Communications
By providing your phone number, you consent to receiving order-related communications from iHeartCustoms, including proof approvals, production updates, pickup notifications, delivery coordination, customer service communications, and other information necessary to fulfill your order.
We do not sell customer phone numbers or personal information to third parties.
Information Sharing
We do not sell or rent customer information.
We may share information with trusted third-party service providers when necessary to operate our business, including:
• Shopify
• Payment processors
• Shipping carriers
• Email service providers
• Analytics providers
• Advertising and marketing platforms
• Business software providers used to fulfill orders and provide customer service
These providers only receive the information necessary to perform their services.
Cookies & Analytics
Our website may use cookies, analytics tools, pixels, and similar technologies to improve website functionality, measure website traffic, understand customer behavior, and improve advertising performance.
These technologies may be provided by platforms including Shopify, Google, Meta (Facebook/Instagram), Pinterest, and other advertising or analytics providers.
You may disable cookies through your browser settings; however, certain website features may not function properly.
Data Security
We take reasonable measures to protect customer information from unauthorized access, misuse, alteration, or disclosure.
Payment information is processed through secure third-party payment processors and is not stored directly by iHeartCustoms.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of external websites.
Your Rights & Choices
You may contact us at any time to:
• Request information about the personal information we maintain
• Correct inaccurate information
• Request deletion of information where applicable
• Opt out of future marketing communications
Policy Updates
We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page and become effective upon publication.
Contact Information
If you have questions regarding this Privacy Policy, please contact:
iHeartCustoms
7075 Kingspointe Pkwy Suite 17
Orlando, FL 32819
Email: orders@iHeartCustoms.com
Phone/Text: 407-808-9631