Shipping policy

Shipping Policy

How soon will my order ship?

We aim to process and ship orders as quickly as possible. Standard production times vary by product and season. Estimated turnaround times are displayed on individual product pages and may be affected by order volume, file quality, material availability, holidays, weather events, or other unforeseen circumstances.

Once your order ships, you will receive tracking information via email. Please check your spam or junk folder if you do not receive a shipping notification.

Please note that shipping transit times are estimates provided by the carrier and are not guaranteed by iHeartCustoms. Once an order has been transferred to the shipping carrier, transit delays are outside of our control.

Do you ship internationally?

Yes. We ship worldwide to most countries.

Customers are responsible for all customs duties, VAT, import taxes, brokerage fees, and any other fees assessed by their country or local government. iHeartCustoms is not responsible for customs delays, inspections, or additional import charges.

What if my shipping address is incorrect?

Orders are shipped to the address entered at checkout. Customers are responsible for ensuring all shipping information is accurate before submitting an order.

If an incorrect address is provided and the package is returned to sender, the customer is responsible for any return fees, address correction fees, and reshipping costs. A new shipping invoice must be paid before the order can be shipped again.

If you notice an address error before your order ships, contact us immediately. We will make reasonable efforts to update the address, but changes cannot be guaranteed once an order enters production or shipping.

What if my package is lost or damaged?

If your package is lost, damaged, or destroyed during transit, please contact us as soon as possible.

We will assist customers with filing a carrier claim when applicable. Carrier claims are subject to the policies, timelines, investigations, and approval processes of the shipping carrier. iHeartCustoms cannot guarantee claim approval or reimbursement.

Customers should retain all packaging materials, photographs, and supporting documentation required by the carrier.

What if my tracking shows delivered but I did not receive the package?

First, verify the shipping address on your order confirmation and check with household members, neighbors, property managers, front desks, mailrooms, or other individuals who may have accepted the package.

If the package cannot be located, contact your local USPS, UPS, FedEx, or shipping carrier office directly using the tracking number provided.

Once a package is marked as delivered by the carrier, iHeartCustoms is not responsible for theft, loss, misdelivery, porch piracy, or carrier delivery errors.

Convention, Hotel & Event Deliveries

Customers requesting delivery to hotels, convention centers, trade show venues, event facilities, loading docks, bell services, front desks, or third-party representatives are responsible for providing accurate delivery information and coordinating acceptance of the shipment.

Delivery to the customer-designated hotel, venue, coordinator, representative, bell desk, or receiving department constitutes successful delivery.