Shipping policy
How soon will my order ship?
We aim to ship orders as quickly as possible. Please allow 1-4 business days for orders to process, and longer during Holiday season. We will post announcements on the website and social media when delays are expected.
Once your order has shipped, you’ll receive an email with tracking details. If you don’t see this in your inbox, check your junk/spam folders. Sender: iheartcustoms.info@gmail.com
Do you ship Internationally?
Yes! We ship Worldwide. If you do not see your country listed in shipping options, please email us. Buyers are responsible for all customs and import taxes for their purchases. iheartcustoms is not responsible for any customs duties or delays.
U.K. Customers:
You will be responsible for applicable import/VAT taxes. These are not charged at the time of purchase and will be due on receipt to your local government.
My package was undeliverable or returned to sender?
We are unable to make any changes to shipping addresses and all packages are shipped to the address entered at checkout, exactly how you’ve entered it. If the address provided is incorrect and undeliverable by USPS/UPS, they will ship it back or bring it to their abandonment warehouse.
Customers are responsible for any additional postage fees or return fees that are incurred (UPS does charge fees for return to sender). A new shipping fee will be invoiced to the customer before we can re-ship the order with corrected shipping address.
If you realize you've entered the wrong address at checkout and your order has not shipped yet, please contact us immediately and we will do what we can try to help you fix it before it ships.
My package is lost or damaged.
If you've confirmed your package is either lost, damaged or destroyed with USPS or UPS, let us know and we'll help you open a claim for the value. Keep in mind, they will require proof of damage/loss such as statement from the shipper, pictures, etc. They will only reimburse the value of damage. We can not guarantee your claim will be accepted - we highly recommend collecting all evidence possible. *If a package is thought to be lost and ends up being delivered to you at any point after claim has paid you, they will request to be paid back immediately.
My package says it's delivered but I didn't get it. It may be lost or stolen?
Start with checking your order confirmation to make sure you entered the correct address and there is no missing information. Be sure to check with neighbors or nearby areas where the package may have been left and anyone in your household who may have picked it up for you.
Next call your local post office or UPS branch directly with your tracking number. Your local post office or UPS branch will start an investigation to find your package as each package comes with it's tracking number that gets scanned with it's last coordinates. If they do not find it, we will place a claim. We are not responsible for any lost, stolen or delayed packages. Once the package leaves our warehouse, we are not responsible for any delays.