How to Order from iHeartCustoms
Everything you need to place your order correctly — the first time.
We print fast. But only when your order is submitted correctly. This guide covers everything — what files we need, where to upload, how turnaround works, and how to reach us if you still have questions.
Step-by-step: how to place your order
1
Choose your print methodVisit our website and select DTF, UV DTF, Sublimation, Stickers, Banners, or Stationery.
2
Select your size and turnaroundPick your gang sheet size, then choose Standard or Rush service based on your deadline.
3
Upload your print-ready fileScroll down on the product page and upload your file. Canva users: paste your link with edit access enabled.
4
Enter your phone numberWe'll text you when your order is ready for pickup. Don't skip this step.
5
Acknowledge the cancellation policy and add to cartCheck the acknowledgment box, then add your item to cart.
6
Review and check outConfirm your order details and complete checkout. Rush orders move first.
DTF transfers
Already have a gang sheet?
Upload your completed DTF gang sheet →
Need to build one?
Use our DTF gang sheet builder →
Upload your ready-to-print files — this tool arranges them into a gang sheet. It is not a design tool.
Our DTF film is all-peel — we recommend cold peel. Our consumables are OEKO-Tex certified and ink is Eco-Passport certified.
UV DTF transfers
Already have a gang sheet?
Upload your completed UV DTF gang sheet →
Need to build one?
Use our UV DTF gang sheet builder →
Artwork requirements
⚠️ Incorrect artwork is the #1 cause of delays. Please review all 4 requirements before uploading.
File typePNG (preferred), AI, EPS, SVG, PSD, or Vector
Resolution300 DPI minimum
Color modeRGB
BackgroundTransparent
Turnaround times
Production hoursMonday - Friday, 10am - 5pm
Closed weekends. Business days do not include Saturday or Sunday.
Closed weekends. Business days do not include Saturday or Sunday.
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Standard - gang sheets1-2 business days
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Standard - less than a gang sheet3-5 business days
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Same-day rushOrder by 1pm - guaranteed by end of that business day.
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Next-day rushOrder by 11:59pm - guaranteed by end of the next business day.
Other print services
Sublimation transfers
Order sublimation →
Retractable pop-up banners
Order pop-up banners →
Vinyl banners
Order vinyl banners →
Business cards & flyers
Order stationery →
Custom vinyl stickers
Order stickers →
Still have questions?
The fastest way to reach us is by WhatsApp or text. You can also email us — please have your order number ready if you're following up on an existing order.
More tips and behind-the-scenes content on our YouTube channel →